Home / FAQ's
Do you do tours?
The word “tour” implies different things to different people. It seems that most are pretty comfortable with the “self-guided” approach to tours but with advance notice we can arrange various levels of support for you. This can be anywhere from simply shuttling luggage to providing guides, sag support and meals. Just let us know what you are looking for and we will do everything within our ability to make your cycling adventure here awesome.
What if I have an accident?
Let’s hope this doesn’t happen! First of all, we advise all cyclists to carry Emergency Notification information with them. If you have a ROAD-ID please wear it. If you are carrying a cellphone you can help emergency responders by adding one or more phone numbers for ICE (In Case of Emergency). One thing we can’t stress enough is use caution where ever go. Many of our back roads are not the best quality and they don’t always receive an appropriate level of maintenance. We recommend yellow/orange sunglasses because tree shadows are very effective at hiding potholes and dark sunglasses just seem to make the situation worse. Also, don’t be surprised to see gravel or rocks in the road when you are coming around a blind corner.
What equipment do you provide and what should I bring?
We know how one can be when it comes to their bike accessories. You don’t really need to bring anything but the following list of items are some things you should bring to make your ride more enjoyable:
1. Shoes and pedals. We have a very small selection of “emergency” bike shoes so please being your own. We also recommend that you bring your own pedals. We have a limited supply of various road pedals should you forget yours, or if they have become permanently attached to your bike we will probably be able to take care of.
2. Saddle. Our bikes are rented with pretty good saddles but if you feel like that would be cheating on your own saddle then bring yours and we will mount it for you.
3. Helmet. It’s a bulky thing to pack and most heads accept a new helmet easily. We have a small supply of helmets for your use and we do rinse them after use so they wont seem too much like someone elses sweat-bucket.
4. Water bottles. If you don’t bring your own then we some available that you may purchase.
5. Floor pump. If you have a multiple day rental then we will loan you a floor pump so that you can top off your tires if needed.
6. Patch kit. Each bike comes with a seat bag that contains a spare tube, CO2 inflator, tire levers, tube patches and a multi-tool. If you prefer a hand pump (there are some pretty nice ones that can fit in a jersey pocket) instead of CO2 then please bring your own.
What is your refund policy?
Your rental amount is due when you receive the bike. Should you have to end your rental early, for whatever reason, then your rental will be recalculated for the revised rental rate and the excess that you paid will be refunded in full. For example, if you rented a bike for two days that rents for $100/day for a one day rental and $90/day, and then you changed your rental to one day, you would receive a refund of $80.
The security deposit that you provide is fully refunded once the bike is returned no with no more than normal wear and tear.
What is the weather like in the summer?
California has its’ “dry season” during the summer months. This usually begins in May, but it might start as early as March or late February, and runs into October which is when the temperatures start to cool again. We live in a region where one can find several “micro-climates” and temperatures tend to cool considerably in the evening. Check the weather ahead of time and if you plan on visiting the coast be sure to bring warmer clothing and/or a wind-shell to protect you from the cool Pacific air. because temperatures can easily be thirty degrees cooler than they are inland.
What is the weather like in the winter?
California has it’s “wet season” which can begin in October and last into May. In spite of it being the “wet season” there is plenty of good weather for cycling. Temperatures are often into the fifties during the day and with the summer car traffic gone great riding opportunities abound. If you are traveling then come prepared. Hopefully the weather gods will look favorably on your visit.
What if the bike is stolen or damaged?
We want your rental experience to be simple to understand. To that end, the way you would deal with a stolen or damaged rental bike would be the same as if you were riding at home on your own bike. That means if you break it you pay for it. You can save having a bite taken out of your pocketbook if treat your rental bike accordingly. That is, don’t leave it unattended when it may be at risk of theft and don’t ride it beyond it’s limits. We don’t crash our own bikes through potholes or ride them places where they are not intended to be. In spite of a bicycle being incredibly strong for it’s weight we still need to be aware of the limitations inherent in the frame, wheels and other components.
How far will you deliver or pick-up bikes?
Our rates for delivery/pick-up are roughly $30/hour of round trip driving time and we will quote you a total fee once we know your location. We have a small staff so our ability to spend a lot of time traveling is limited. Any location within an hour of our shop should be fairly easy to schedule but if we are asked to travel beyond this then we may not be able to accommodate you. Your best bet is to contact us well in advance of your reservation so that we may better accommodate you or if you are renting a car then we would suggest that you rent a minivan so that you can transport the bikes yourself.
How can I tell if you have a bike that will fit me?
Among bicycle manufacturers there are several ways that a bicycle size may be stated. Our bikes range in small (54cm) to large (58cm) sizes which should give most people a general idea of whether or not we have a bike that might fit you. The bikes can be modified, or fine-tuned, to your size by raising or lowering the seat, moving the seat forward or back and changing the stem to a different length and/or rise. There are limits with all of these but if you can fill out our sizing form then we will be able to tell you for sure whether or not we can accommodate your specific size.
What if it rains?
If you are planning on riding during our California wet season you will be able to enjoy some incredible winter cycling, but be prepared and bring some foul weather gear to keep you dry. Rain can be a bummer but as most of us cyclists know, if one wants to cycle when rain is possible then one just might get wet. Passing showers should not be something to deter cyclists but an extended downpour will keep most sane cyclists under shelter. If it is raining, or if rain is imminent, on the day you have reserved a bike then you may cancel your reservation. If I have already set-up you bike for you then all I ask is that you pay a bike set-up fee of $30.00.
What if I get a flat or other mechanical breakdown?
We want your rental experience to be simple to understand. To that end, the way you would deal with a flat tire or other mechanical breakdown should be no different than you would deal with the same situation if you were riding at home on your own bike. Your rental bike will be equipped with a patch kit (tire levers, tube patch, inflator and spare tube) but for repairs beyond that you will need to be creative. You can always call us and if we are able to render assistance then we will do so and if not then we will give you some options. The chance for problems does exist but we do equip our bikes with tires that are known for their resistance to punctures and we pre-inspect the bikes prior to your rental. As a last word on this, just ask yourself how often in the thousands of miles you have ridden that you have been stranded.
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